Question 1

"I live outside of the UK and have not received my item after 14 days, what do I do?""

Accepted Answer

This would worry most people so don't think you are annoying us by asking - we want you to get what you have paid for! First of all please understand that once we have posted an item, it is entirely out of our paws and into the hands of the postal system... and as we all know, sometimes they don't behave themselves! Contact us and let us know that your package hasn't yet arrived and is overdue and we can take it from there. Sometimes we may ask you to wait a few more days, especially at busy times like Christmas, but usually, we will send you a replacement after verifying your address.

All of our items that are sent abroad are done so with signed for tracked postage on them so we can usually find out where something is and if delivery has been attempted etc.

Question 2

"Can I track my order?""

Accepted Answer

Well that depends on the delivery service you selected when paying for your item, most folk tend to stick to the basic "pop it in the pigeon post for as cheap as possible" option, but we also have a "Royal Mail Special Delivery" option (UK). This means that if you have paid the extra for this delivery type, then yes, you will be able to track your package and will receive a number with which to do just that when we send your dispatch notification to you! It is more expensive than regular shipping, but it does offer peace of mind.

Those of you outside of the UK will have signed and tracked postage as standard for complete peace of mind.

Question 3

"What postal services do you use?""

Accepted Answer

We use good old Royal Mail! Occasionally we will deliver if you are local to us (North Wales), once confirming that it is ok with you to do this, and we sometimes use courier services if you have ordered several items that will require larger packaging. You can find out more about our Delivery Services right HERE.(https://www.the-geek-monkey.com/shipping-returns)

Question 4

"I have given you the wrong shipping address, what do I do?""

Accepted Answer

YOU MUST MOVE HOUSE IMMEDIATELY! Just kidding, all you need to do is contact us as soon as possible once you have noticed the error (ideally before we have sent you the dispatch notification, even we're not THAT good), and we will readdress the package for you no problem at all!
 
If however, we have already dispatched your order then we will ask for a small charge to cover the additional costs of reshipping a replacement to your correct address.

Question 5

"How do you package my item?""

Accepted Answer

We have some lovely packaging which ranges from hard cardboard backed envelopes for prints up to the size of 8x12" and cardboard tubes for larger posters, to tough cardboard boxes for framed prints and other items and teeny bubble wrap padded envelopes for badge packs!
 
Don't worry though, EVERYTHING we sell is wrapped and packed securely to avoid damage until it gets to you (unless it's eaten by dinosaurs, we can't help then sorry).

For more information as to how we are trying to make our packaging and processes more environmentally friendly check out our environmental statement!

Question 6

"Can you guarantee next day dispatch?""

Accepted Answer

We process and dispatch most items within 1-2 days of the order being placed. There are some exceptions to this such as items that need to be made. However, with most items, if you desperately need your package dispatching next day because it's for a special occasion, or you just really want it fast, as long as it isn't an item that need to be custom made for you, then simply contact us and we will endevour get it out as soon as the post office allows for you. Monkey's honour.

Question 7

"Can your badges be customised?""

Accepted Answer

Hmmmm, tough one, the simple answer is - sometimes. It really depends on the design on the badge itself and how we have put it together, the best answer to this one is contact us with your request and we will do our very best to accommodate you.

Question 8

"When will an out of stock item be back in stock?""

Accepted Answer

Most of our artwork will be restocked pretty quickly - bookmarks may take a couple of days! Our minifig frames can take up to three weeks though! (If they come back at all... DUN DUN DUUUUUUUUN).

Of course limited run items like our ACEOs for example, once they are out of stock, they will remain out of stock... because they are... well, limited.

Question 9

"My order has arrived and it is damaged/has not arrived, what now?""

Accepted Answer

Noooooooo! We hate when this happens and we're sure you hate it too! As we have mentioned, we cannot control the postal service, no matter how much we'd like to be able to. The best thing to do is to contact us, let us know what the issue is and we will absolutely help you! 
 
Please make sure to send us photos of the damaged packaging and the damaged item - this will help us sort things out quickly!

Question 10

"I don't like my item, what do I do?""

Accepted Answer

Ah, no, really? That makes us sad... but, to quote Carlotta from Phantom of the Opera, these things, they do happen! Once again, drop us a line and we will go through our returns policy with you (or you can see it yourself on the website HERE)(https://www.the-geek-monkey.com/shipping-returns).

Question 11

"How long does a custom order take?""

Accepted Answer

That all depends, if you want some text adding to a print, a few minutes... if you want us to build you a specialised brick print, a few days (possibly weeks depending on parts). Best thing to do is just ask (again). Busy times of year can make custom orders a longer process (e.g. Christmas).

We do of course take commissions, and again these can vary in processing times, from a day to a month depending on the scale.

Question 12

"What is a sound wave print""

Accepted Answer

Oooh we like this question! So basically the sound wave print contains the lovely work of our artist Lou, a quote and the sound wave to go with it, all combined digitally on her super computer.

Yes we know that didn't answer your question, here we go, a sound wave is a series of squiggly lines (not the technical term) which are essentially what sound would look like if you could actually see it, on our prints, this sound is a quote or lyrics or a catchphrase which has been captured using special software to ensure that the sound wave you see is actually the actor/singer/celebrity/talking dog actually erm... quoting the lines. 
 
Here's the lovely Samwise to show you an example... Here you can see the lines in the centre of the piece which is the soundwave of Sean Astin actually saying the words that are quoted below in the film. Nice eh?
 
https://static.wixstatic.com/media/undefined

Question 13

"What can be customised on the prints?""

Accepted Answer

We can change the sound wave you want and the text to go with it, we can add names, change colours, you name it, we can most likely do it for you! There might be a charge for these upgrades, depending on the amount of work it will require in order for the finished piece to look how you want it to look.

Question 14

"What do the different sizes mean in your listings?""

Accepted Answer

Our sizes are mostly in inches (11"x14", 8" x 10", 5 x 7"), with exception to the standard A sizes, these are as follows:
 
A3 11.7 x 16.5 inches - A4 - 8.3 x 11.7 inches - A5 - 5.8 x 8.3 inches

Question 15

"Can I get a print in a different size to those you have listed?""

Accepted Answer

Abso-flipping-lutely - just contact us and let us know what size you would like and we will let you know if there is a price difference and get it done! Please note: there is a customisation charge applied to resizing some items.

Question 16

"Why are you a geek monkey?""

Accepted Answer

I think the real question here is... why aren't YOU a geek monkey?

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